We know you have options when it comes to choosing an apartment community near Boston. So, what sets Altitude apart? It’s not just the five-star amenities and convenient location that residents love; the reviews are in and our high-level customer service is mentioned again and again.
Here are 3 signs customer service rules at this apartment community near Boston:
1. Happy Residents
What’s the best sign of great customer service? Happy customers. And that’s exactly what you’ll find at Altitude — just check out the following testimonials:
One resident wrote this glowing Google review: “I always have a wonderful experience with the staff at Altitude Apartments. I just renewed my lease and will say it's mostly because of their professional demeanor, attention to detail and, most of all, they work very hard to meet the needs of their residents. I'm happy to call Altitude Apartments home.”
Other residents appreciate the friendly and courteous staff and compliment the maintenance team’s efficient turn-around time for completing requests. Onsite maintenance is available 24 hours a day, after all. These renters agree: “Altitude is a great place to call home”.
2. Passionate Employees
All Altitude staff members are thoroughly trained in customer service, but the passion they have for their job is something that can’t be taught. Employees here truly want to go above and beyond.
A five-star Google review from one resident notes the staff is polite and friendly: “All employees make it a point to remember everyone, will always greet you with a smile, and are very helpful.”
Even a simple work order is handled with care, adding a sense of thoroughness to the leasing operation. This high level of customer service is what separates us from other apartment communities near Boston.
3. Communication Rules
At Altitude, we believe that communication is key to providing the best customer service. Thorough communication, whether by phone or email, ensures that residents always know when work is being done, how it will be completed, and who will be involved. Our apartments are the homes of our residents and because of that we handle every request immediately.
This happy resident has found that to be true, writing, “My experience with Altitude Apartments has been great. The staff is incredible, very friendly, and quick to solve any problems tenants have.”
Talk to a leasing consultant today to experience our top-notch customer service for yourself.